B.A. Mason Shoes is a therapeutic footwear retailer specializing in comfort shoes and medical footwear. The company carries close to one hundred brands and puts a strong focus on fit and hard-to-find sizes. The majority of their business is catalog-based, but their market is increasing rapidly to include Heart Watches online sales.But, has their high level of customer service survived the Internet age? What's their return policy like? Are their prices worth the cost of shipping? For a practical review of B.A. Mason, read on.Staff Courtesy and Customer ServiceToo often you call a Number Watches mail-order company or online retailer and wind up speaking with a contracted customer service agent halfway across the world. When you contact B.A. Mason Shoes, you actually speak to someone at B.A. Mason in Wisconsin. Their customer service reps know the products, are familiar with Wholesale Ribbon Watches the shoes and are able to find the perfect fit for your foot. Unlike many catalog companies, dealing with Mason over the phone is actually a pleasure.Unfortunately, B.A. Mason does not cover the shipping for returned items. Instead, customers must either cover the shipping costs themselves or use the company's SmartLabel system, at which time they will be charged $7.95 for return shipping. Meanwhile, competitors like Zappos understand the importance of being able to return shoes - should the fit not be right - and are offering free shipping on returns.Shipping and Handling ChargesIn an attempt to be affordable, the company still ships through the USPS rather than UPS or FedEx, meaning you may have to wait for your order. However, the shipping costs are reasonable.Styles and DesignsBecause most of B.A. Mason customers are older, the majority of Heart Watches their products are targeted toward a more mature buyer. Their focus is high-quality, comfort and reasonable price. Again, their focus is on practical, not fashion.So, if you're in the market for a pair of attractive sandals, some killer heels or the hottest new Heart Watches boots, you may want to shop elsewhere.PricesOverall, B.A. Mason offers some great prices. Because they don't have to pay the overhead costs associated with maintaining a number of physical retail locations, they can afford to keep their prices low. If you're willing to wait for mail-order, you save as much as 50% off the standard retail price.The Final Word on MasonsThe prices are great, the brands carried are better and the customer service is stellar. However, B.A. Mason Shoes might not be modern enough to keep up with changing trends. Their shoes are targeted toward an older market that may not be appealing to younger people.
2012年9月13日星期四
2012年9月5日星期三
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